Refund Policy

Refund & Return Policy

At SONDR., we stand by the quality of our apparel. Our refund and exchange policy is designed to ensure fairness while maintaining the integrity of our brand.

Refunds – Damaged Items Only

We only offer refunds for items that arrive damaged. Change-of-mind refunds or returns are not accepted. This policy is enforced to maintain control over the resale market.

To request a refund for a damaged item:

• Contact us at hello@sondr.com.au within 7 days of delivery.
• Provide clear images of the damaged item(s).
• If a replacement is unavailable, we will issue a full refund.

Exchanges – Incorrect Shipments

If you receive an incorrect item due to our error, please email hello@sondr.com.au to arrange the exchange.

Lost or Stolen Items

We are not responsible for lost or stolen items after they have been shipped. Please contact the shipping provider for any delivery issues.

Return Shipping Costs

For all approved returns, customers are responsible for return shipping costs. We do not provide return shipping labels.

For any questions, contact us at hello@sondr.com.au.